Privacy Policy

Introduction

Welcome to the Privacy Policy of Luminous Lens Studio. At Luminous Lens Studio, located at 12 Oak Street, Suite 200, Willow Creek, CA 95400, we are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website, use our services, or otherwise engage with us. Luminous Lens Studio, operated by Sarah Jenkins, understands the importance of maintaining your trust and confidence, and we want you to feel secure knowing that your information is handled with care and respect. This Privacy Policy is effective as of January 1, 2025.

Data Collection Practices

We collect various types of information to provide and improve our services. The types of data we collect include:

  • Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when contacting us, booking a session, or subscribing to our newsletter.
  • Payment Information: When you make a purchase, we collect payment information, such as credit card details or other payment method information. This information is processed securely through our payment processors.
  • Photography Data: We collect photographs and videos taken during your photography sessions. These images are stored securely and used to provide you with the services you have requested.
  • Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data is collected through cookies and similar technologies.

We collect this data through various means, including:

  • Directly from you: When you provide information through our website forms, email, phone, or in person.
  • Automatically: Through cookies and similar technologies when you browse our website.
  • From third-party service providers: Such as payment processors and analytics providers.

Use of Data

The information we collect is used for the following purposes:

  • Providing Services: To provide you with the photography services you have requested, including scheduling sessions, taking photographs, editing images, and delivering final products.
  • Communication: To communicate with you about your appointments, respond to your inquiries, provide customer support, and send you newsletters or promotional materials (if you have opted in to receive them).
  • Payment Processing: To process payments for our services.
  • Website Improvement: To analyze website usage data to improve our website's functionality, user experience, and content.
  • Marketing: To market our services and provide you with information about promotions and special offers, provided that you have given us your consent to do so.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and responding to legal requests.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using encryption to protect sensitive data transmitted online and stored on our systems.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.
  • Secure Storage: Storing data on secure servers with restricted access.
  • Data Minimization: Only collecting and retaining data that is necessary for the purposes outlined in this Privacy Policy.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

User Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at the contact information provided below. We will respond to your request within a reasonable timeframe.

Sharing of Data

We may share your personal information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your personal information and only use it for the purposes we specify.
  • Legal Authorities: We may disclose personal information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate our site and use its features.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve our website's performance and user experience.
  • Functionality Cookies: These cookies enable our website to remember your preferences and provide enhanced features, such as remembering your language preferences.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to track the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Sarah Jenkins
Data Protection Officer
Luminous Lens Studio
12 Oak Street, Suite 200
Willow Creek, CA 95400
Phone: (555) 123-4567
Email: privacy@luminouslensstudio.com

We are committed to addressing your concerns and resolving any issues you may have regarding your privacy.